Refund policy

At Thami Letto, we take pride in our small-batch, flavour-packed Burmese toppers. We want you to enjoy every bite, but if something isn’t quite right, here’s how returns and exchanges work for our food products.

Returns

  • You may return unopened jars / tubs of Thami Letto within 30 days of delivery.

  • For hygiene and safety reasons, we cannot accept returns of any opened or partially used products.

  • If you’d like to make a return, please email us at burmawalakitchen@gmail.com with:

    1. Your order number

    2. Reason for return (e.g., “I changed my mind,” “Received wrong variant,” etc.)

  • Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds will be made to the original payment method.

  • Original delivery charges are not refundable unless the return is due to damage or an error on our part.

Exchanges

  • You can exchange your product (e.g., swap Vegan for Fish, or vice versa) — provided the original jar is unopened.

  • Exchange requests must be made within 30 days of delivery.

  • To request an exchange, email us with: your order number, which variant you want instead, and confirm you will send back the original (unopened) product.

  • Customer is responsible for the cost of return shipping, unless we sent the wrong product or the item is faulty.

  • Once we receive the original item, we’ll send your replacement.

Damaged or Incorrect Items

  • If your Thami Letto arrives damaged, or you have received the wrong variant, contact us immediately at burmawalakitchen@gmail.com.

  • Please include a photo of both the product and its packaging so we can quickly assess the issue.

  • We will either send you a replacement free of charge or issue a full refund, including your delivery charge.

Shelf Life and “Best Before”

  • Please check your jar for the best before date.

  • If your product arrives very close to its best before date and you're concerned, email us — we will review on a case-by-case basis to find a fair solution.

Questions?

If anything is unclear, or if you’re unsure whether your item qualifies for return or exchange, don’t hesitate to get in touch at burmawalakitchen@gmail.com. We’re here to help.