Shipping policy

At Thami Letto, we make sure your favourite Burmese rice and noodle toppers arrive fresh, safe, and on time.

Shipping Areas

  • We currently deliver across the UK.

Delivery Times

  • Orders are typically processed and dispatched within 1–2 business days.

  • Standard UK delivery usually takes 2–4 business days after dispatch.

  • During busy periods (holidays, promotions), delivery may take slightly longer, and we’ll keep you updated.

Shipping Costs

  • Standard delivery: £2.99 per order

Packaging

  • Your Thami Letto jars are packaged carefully to prevent breakage and maintain freshness.

  • Each jar is sealed and cushioned with eco-friendly packaging for safe transit.

Order Tracking

  • Once your order is dispatched, you’ll receive a tracking number via email.

  • Use this to track your delivery in real-time.

Missed Deliveries

  • If you’re not home, the courier may leave a delivery card or attempt redelivery.

  • Contact the courier directly for rescheduling, or get in touch with us for assistance.

Damaged or Lost Items

  • If your order arrives damaged, or if your parcel is lost in transit, please contact us immediately at burmawalakitchen@gmail.com.

  • Include your order number and photos of any damaged items.

  • We’ll arrange a replacement or refund as quickly as possible.

Questions?

If you’re unsure about delivery options or timing, don’t hesitate to contact us at burmawalakitchen@gmail.com. We’re here to help make your Thami Letto experience seamless from kitchen to table.